VROOM Frequently Asked Questions

What is VROOM?
The Department of General Administration developed the Vehicle Rapid Order Online Messaging (VROOM) enhancement for online ordering of vehicles on state contracts. The customer and the dealer receive their state purchase orders via e-mail rather than mail or fax. With the e-mail message a link will be provided to an assigned website address for downloading and printing of each purchase order. Not mailing or faxing the orders reduces our paperwork, saves time, and improves the readability of your print copy. Maintaining an accessible list of orders for customers and dealers helps assure that no orders or changes are overlooked or duplicated.

How long will my Purchase Orders remain online?
VROOM will maintain and supply a cumulative list of vehicle purchase orders for 150 days.

How do I access my purchase orders?
After a Purchase Order is processed and completed, an email notification will be sent to both the customer and dealers with a hyperlink to access their purchase orders.

How often will I be notified of completed purchase orders?
For Customers, a notification will be sent within 30 minutes of completion of the purchase order, M-F, 8 AM - 5 PM. For Dealers, notification will be sent twice daily at 10 AM and 3 PM.

Do I have to wait for email notification to view purchase orders?
No, purchase orders are available on the Internet within 15 minutes of completion of the purchase order. Customers and Dealers can access their purchase orders at anytime 24/7. Dealers will be provided with a login and password to access their VROOM purchase orders. Customers can access their orders directly without a login and password by merely book marking their initial PO hyperlink.

What if my Purchase Order does not print correctly?
The online purchase orders were designed to print portrait style on 8.5 X 11 or 8.5 X 14 paper. If your purchase order is not printing with the correct width, the margins can be adjusted within your browser.

Internet Explorer users: From the menu bar select File, then Page Setup. Adjust the right and left margins so that the purchase order fits the paper correctly.

Netscape users: From the menu bar select File, Page Setup, then select the Margin & Header/Footer Tab. Adjust the right and left margins so that the purchase order fits the paper correctly.